Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
All OK. Sh y podarunok put) Shipping-mayge city
Earrings came p bags. As a gift, the store put a bag and a rag, very nice)
Item priishov to Ukraine schvidko, self-earrings Buli wrapped in a zip package, salesman takozh putting a velvet mix and мікрофібру) on the earrings and plugs of the sample s925, poshkogenj and the inshyh are not present, stub зафіксує earrings on the fur)) I sell to my uncle for the goods, obov 'yazkovo замовлятиму Che :)
Small and fragile, but Silver 925 tests) (for verification did not wear, I can not approve) do not weigh anything, but laconic and simple
Отличные сережечки. Тонковаты, нужно надевать аккуратно, чтобы не погнуть. Пришли за 21 день вместе с заказами от других продавцов. С продавцом не общалась. Продавец положил в подарок мешочек, салфетку и сережки под жемчуг. Спасибо)))
красивые, но будьте осторожны, легко сгинаются, могут поломаться. проба есть
At Kiev delivery 3 types at відділення glass, beautiful, non-outdoor earrings, Duge Tonki, it is easy to bend at shy, afraid of polamati. But Zagal Duge garniuku for podarunok
The order came to Odessa in 37 days, earrings description correspond, it looks like silver, even a sample is worth, I took it as a workpiece for hand-made, I'm happy with the purchase, I recommend
Interesting earrings-carnations) turned out to be a small size. Would remove the star for the fact that the buckle did not fit the size, the carnations in it does not pass, it doesn't. Also pleased that I ordered two pairs of earrings from this store, and the third put as a gift! And also a soft bag and a napkin for rubbing jewelry. Thank you! It was delivered quickly enough, despite quarantine.
He came to Kharkiv in six weeks. Well packed, complete with spare retainer, beautiful pouch, wipe cloth. They look very good, silver. The leg is slightly thin-you need to gently fasten. Thank you!