Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Pretty dress.
I find the dress very beautiful, but it is for me too large! I have normal EU size 36/38 but size M is really too big. It is from a stretchy fabric, very fine!
The dress left two feelings..., on me the pleating below the waist pushes because of the abdomen, in general, not very, in the store would not buy. Parameters 96 - 80 -98, height 160.
lovely dress same as pic belt missing
Nice dress! I didn't read the full title and thought it was a sweater and skirt set, but it's indeed one piece. I used a seam ripper and was able to separate the pieces, so now I have a skirt and a sweater. The belt that comes with it is also nice and the store sent a little hair accessory as a gift.
Chic beautiful dress, complete with a belt, dense material, warm in it. In cold weather, the most it. Does not shine through from the side of the color fabric, the fabric is also dense. Already survived washing several times did not harden, did not stretch. In general, very satisfied with the goods.
The dress is good, the delivery is fast, when ordering a gift.
Thank you, the dress is great!
The best products and best service are for this store and the store is wonderful
Nice dress! Everything came up.
Lovely
Mega Cool cloth!!!! I'll lock one!!!
The dress is sweet and wool cloth with plain cloth .. But I hated him from many of the ads. Jattni with a hair tie gift .. He arrived in about ten days.
Dense, pleasant. Is beautiful
veeery unique i loooove it i order in 12/10/2020 arrived in 9/11/2020 im soo happy ❤
Wonderful dress, very comfortable, as described!especially. The bottom part is very nice! I love it.
Dress is przecudna. I wear size S/M wzi??am M and lies super. Warmly recommend
Very nice. I have a 38 European and the M is doing well. Skirt has sewing not very well finished
I'm very satisfied. All super! Thank You!