Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent shoes, light. Already tested the pri-10 normally, the feet are warm, do not get wet. I wear 38 p, took 25 cm with a margin on a warm sock. The size approached. Ordered more for mom
Perfect but small size for a 40 must take 42
Fast delivery! Light, waterproof and very warm. I like it so much i will order another pair. True to size
boots as described and fur lined
Boots are very pleased, sorry for the size missed. I ordered the second size I need. At its 37 full ordered 8.5, in very close without a sock. Now I ordered 10 ruzmer, so that I could wear it on the sock.
Convenient. Fit in size.
Very good are warm
Not yet measured, but went quickly to Rostov
Thank you very much, good shoes.
Excellent. Soft and light. At the foot of 24,5 took with a margin. What you need!
They're just a fair bit I asked for a 43, but everything else very well heated as waterproof, ideal for a cold place like vivo jo, arrived before the date,
Last year I ordered such, left all winter, I like it very much
As I expected very warm. I'm happy with the store.
Very quickly reached Estonia. grandma is happy. Thank you store.
Thank you. Boots are very light. The sole will probably be slippery. Mom really liked it.
It's OK, thanks to the store
Boots liked, the size came as ordered. On the grid of sizes. On the leg are very nice, thank you
They are very well, especially in winter as their interior heats very well, I wet them and no water came in, their plant is very comfortable. It took a few days to arrive.
Order received. The product corresponds to the description, the size approached. Delivery is super fast. I ordered my wife liked the goods very satisfied. I recommend the store and the store.
Came quickly, soft, comfortable
Received in the mail; description correspond
Cute, comfortable, came for 2.5 weeks, the size and color correspond, soft comfortable, the order is satisfied.
. Excellent bots. their 43 R. On our 39-40 R. Light, cozy, inside comfortable!
I liked the goods. With the size guessed. Seller recommended