Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Palantine liked!! thanks to the store! I recommend!!! gentle. Nice looking
There were leads and they began to increase over time. Scarf is good for such a price. The color is slightly brighter than in the picture.
Delivery 3 weeks before Komi. Thank you to the store for the gift, put two hair bands.
Colir trishki inshcha, nizh on the site. Ale yakism is worthy and delivery is 2 types. The salesman, after putting an elastic band at the podarunok, uncle. Thanks for a gift
16 days to Kiev
The scarf is very soft and she arrived with a small gift, thank you very much. It was for a gift, the person is very satisfied.
Lovely scarf. Thin, but not at all gauze. A large size, noble gray color. Very satisfied, thank you!
I was sure that the material would be slightly more dense, because I already bought a similar scarf in the past. But, despite this material though thin, but good
For the summer, thin
Labai minkštas, švelnus, super. Pirksiu Dar dovanoms.
Very beautiful scarf! Exactly like in the picture. Highly recommend this store and his product!
Delivery to Mo about 20 days. Quite a good scarf, without any delight or comment
Well packed. Quickly sent. Color as in the picture.
Thin silky. The color is lighter than in the store's photo, but not as orange as in my photo. Pure Scarlet
Shipping fast. The goods are excellent! Also put a gift, an elastic band for hair (excellent elastic band, my favorite)
The scarf is stunning, very soft and pleasant to the body fabric. The color is exactly the same as in the photo from the store. To the scarf put a small gift-an elastic band for hair.
Nice scarf
Soft, beautiful
Thank You! Very nice!