Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent. On parameters 106-107 Popa, 97 chest. Belly 80. Excellent village. No less. The first time washed in cold water-not a village. The second time washed in water 40 degrees and sat on 0,5mm. Just My Size. I got even better in my chest. In general, it became excellent in size. The straps slightly sewn up.
Not the first time I order in this store. All like it
Fabric viscose, flowing. I liked it!!! Advise
I bought it for my wife. Here is her feedback: "The size L sat well on the parameters 90-70-95 Free, but not drowned. Packed pajamas was very good, the store put a hair band as a gift. Thank you. The bottom of the Cape is processed by an overlock, for me it is not critical of the sole on the typewriter for greater beauty and accuracy. Very nice fabric to the touch. I recommend to buy pajamas and a seller"
The costume is gorgeous! I take the second one and take 100% more
Mega fast delivery 12 days! I'm in shock! And very happy!!! It is a pity that there is no belt, it would be more convenient
Amazing size, amazing fabric. Super comfortable I love it!
Very beautiful pajamas. Thank you for the gift (once on the hair) pleasant weave. Well packed. To Germany delivered in 15 days. My parameters grew: 167, weight: 55 kg. 87-65-92 size s came up perfectly, I think that in Xs would be a tight bottom on the pants. It looks very beautiful!
In general, very satisfied with pajamas, especially for such a price. Pants are short, but uncritical for me, because still pajamas) I ordered the size L for parameters 95-75-114, I was afraid that in the hips will be tight, but no, everything is fine, free. In general, pants are good, although short. Top also sat well, freely, but in moderation, the chest does not fall out) the dressing gown is cool, A little strange style, but quite convenient. The only thing I do not like is the edges of the robe, it's difficult to explain, I hope, the photo is clear. But in general, an excellent set, I'm thinking of already ordering in another color) I went to Petersburg for 7 days)
Very beautiful suit of viscose. On the parameters 83-67-101 size M sat well. To Moscow in 2.5 weeks I will order more in this store.
Good pajamas, light, pleasant to the body! Recommend
Мне очень нравится!) удобная, приятная к телу, легкая) ещё в подарок положили резиночку)
Брала по наводке, так что сразу в качестве не сомневалась. Идеальный костюм. Нежная ткань, приятный цвет, стильный крой. Безумно довольна! Единственное замечание-лично для меня было бы удобнее если бы на халате был пояс. Но это мелочи
Шло долго, остальное ок. 100% вискоза, легкая ткань, пижама на лето из трех вещиц. Размер М на рост 172, 84/65/90 в ширину оверсайз, как и положено домашней пижамной одежде, в длину рукава и штанины длиной 7/8, нормик для пижамки. Все пижамы на Али свободного кроя, берите на размер или два больше. Я ношу S обычную одежду.
Заказала для подруги L , сама ношу S, он и мне почти как раз, на рост 165 см даже рукава длинноваты, резинка не тугая, длина брюк хорошая, материал очень мягкий и приятный у телу!
Мой рост 171, вес 65. Штаны коротковаты немного, в целом все хорошо, но накидка слишком огромная, дома валяться пойдёт. Материал нравится, приятный к телу. Расцветка тоже огонь! Жалко пояска нет у накидки. В целом рекомендую, 5 звёзд! Пришло достаточно быстро, 2-3 недели
Девочки это просто супер, самый лучший мой заказ с Али, трек отслеживался с момента заказа, до получения, ткань мягкая, приятная телу. на мой рост 172 длина брюк самый раз, размер заказала L ношу 48 российский, все подошло, майка чуть великовата, но это только плюс.Расцаетка смотрится богато, как и на фото у продавца!! Я довольна очень, рекомендую этот магазин. продавцу спасибо за милый подарок и за работу, молодцы!!!!
Доставка в СПб 2 недели, принесли домой! Чудесный хлопок, нежность безумная! На 98-80-98 в груди чудь широко, можно ушить, но для дома не плохо. Штанишки и халат на рост 152 идеальной длины, для высоких будет укорочённый вариант. Резиночка в подарок
Cool pajamas! On parameters 86-66-91 with an increase of 159 cm take boldly S, if the height is higher, pants will be short. Fabric-viscose, pleasant to the body. I wash in manual, iron-on the middle mode. On the T-shirt was sewn a stupid pink bow, he cut off. The T-shirt is a little too big, if desired, you can sew. Came to Mo in about 3 weeks. I will order from this store yet!
Such a pleasant material, I'm happy with everyone, and a gift. Arrived in 3 weeks in Moscow. Size ordered s