Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Like the description, fast delivery
The sunglasses are exactly as described, very beautiful. Also well packed and arrived quickly to Chile in about two weeks. I would definitely recommend the store.
They are beautiful and they are great I will ask again and the store very nice
I liked the glasses very much. Beautiful frame and pleasant darkening. Delivered to Moscow in a couple of weeks. Only the fish is not visible .... Although the filter from the sun seems to be. Eyes comfortable. I recommend the goods and the store.
Ideal, classic form, for fans of large frames on the floor of the face. Great filters. Recommend
Очки супруге понравились, насколько хватит не знаю. Советую
Good glasses as a store, you can order here. Recommend to all
Exactement comme la photo mais les carreaux sont grand attention.
Glasses are just a bomb. Came to Belarus for 2.5 weeks. Perfectly packed in three bags + rag put. In hidal condition. Recommend
Very neatly packed, delivery is much faster than stated. Sooo cool look live, the arms are moderately tight, do not hang out. Beautiful very, I recommend
Wow, they are wonderful. Look very stylish, firm and presentable. Everything came in excellent condition. I'm very happy. The store put a polyroate cloth on them. Thank you. Seller recommend! Glasses are fire!
Glasses very cool, as per the cene No every wonder. Color slightly purple, very nice. Recommend.
Very good product. It has no faults. The frame is strong and light. It fits the description.
Glasses brandnew niezłe, but with the pictures not wywnioskowałam that glass are flat-wolałabym, if were bent, more fitting face. No less Bede wear them, because there is a tragedy. Pretty quickly and completely have reached to Poland.
Eyepiece class. The women on the man are all over. I'm selling it.
Glasses in good condition, as in the description. They look good.
Fast delivery, excellent packing, EA glasses there is no scratch. Of the minuses-the absence of Polaroid (but for such a cost it should not be). Recommend
Iguales a los de la descripción, material se siente resistente como cualquier otros lentes. Bien protegidos. Vienen con su toalla limpiadora. Tardaron en llegar 1 mes hasta México. Gracias a la Tienda
The glasses are just super. I'll order more adults. Baby came with a scratch unfortunately (I attach a photo
Пришла до СПб за 20 дней (+-) Прочные, в комплекте была салфетка