Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Good product and service
Love these sunglasses. I wore them on the weekend and got lots of compliments. I will be ordering more colours.
Great are very nice.
Children's glasses for age 8-10 years, width 12 cm cm beautiful glasses-but have to give out familiar children!!
One can tight but ok. To sun light and lovely protective lens. * * * * *
Пришли быстро, недели за 3. Упакованы в один слой пупырки, но повезло, в дороге не сломались.Пришлось ровнять конечно. Очки действительно небольшого размера, но на это и рассчитывала. Зеркальные стекла очень темные, в тени еле видно) но очки хорошего качества за такие деньги.
Cool glasses, but very tough.
Sweet and soft sweets with beauty and softness .......... They reached out to the picture
Cool glasses. On a narrow face sit tight, for me just right. The only thing, I would like them to be more rounded in the face, straight like a ruler. Despite the fact that they were packed in a regular film, they came whole, without scratches. Delivery 1,5 months to Rostov-on-Don.
The order came quickly. The first impression, when opened "small as children"))) from the Sun Protect very well. Sunbathing the most) from the side I was told that the glasses do not go to me) judge yourself)
Glasses are beautiful, in shape Also for me cool, but some small in size, especially when you dress, in the photo so not visible! Well, most importantly, thank you very much to the store for fast shipment and delivery, well done, not all such... Thank you!!!
I was pleased with the glasses. i came without damage. delivery 21.03.2021-14.04.2021. the package was in the pupyrku and was also wrapped separately at the end.
Super, delivery is fast, the goods for their money is good! everything is whole!
Очки получены! не плохие , с зелёными стёклами . Спасибо , быстро пришли.
gracias vendedor por la rápida entrega igual a la fotografía
I liked the glasses, came quickly and whole, the photos and description of the store correspond.
Delivery just over a month. Packed in pupyrku, the total package is also pupyrka. Ordered 9 pairs of glasses, all whole, no damage. In plastic frame width 13,5 cm, in metal 12,5 cm. Glasses are more suitable for a small face. With the store did not communicate, there was no need.
Очки замечательного качества, пришли в Украину за 3 недели. Без единой царапины, заказала ещё 2 пары
well packed. worth for the price. Reccomend the store ️️
Glasses are good. On a narrow face. Otherwise, they'll fall out of the way at the bridge.