Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
The backpack came 14 days before Irkutsk, it's very fast!. Miniature and neat, the skin is soft, the seams are neat. Seller recommend!!!
Chic backpack, I'm delighted Came from Moscow in three days. Took to the post office, not Courier
Very cute miniature backpack! Inside air bag for shape and gift. The only thing that got a little upset is the uneven edge treatment. And so quite worthy.
Very cool backpack! He cost me 880 rubles to sell 11.11. Very well sewn, it is small, just for small things for a walk. In the back pocket my iPhone XR did not fit) came quickly, days for 4 maximum, the courier brought to the house. But be ready for the courier not to call for 30-60 min, he'll call me in five minutes as it happened to me. I did not communicate with the store.
Delivery by courier for 12 days to the Samara region. The backpack is packed well, the store put the pen. The size is 19 by 23 cm. Small, seemed bigger.
Wonderful backpack! The color is very beautiful dark green. I reached Novosibirsk in 12 days! Small, but everything you need to fit. I'm very happy! On the photo behind the sheet A4 for understanding the sizes.
Cool, reached quickly, soft, like))))
Chic backpack. Executed flawlessly. Brown color pts looks expensive, took it well, not in black! Delivery 3 days, courier to the house! It would be possible to put 10 would put! Gift-pen! Thanks 5 +++
Small and neat backpack) let's see how it will be in operation, and so-an excellent purchase))) as a gift put the pen-capsule))
I liked everything completely. Small, black, neat
Handbag good, soft, very small, in one place a little scratched, inside the large compartment is a small pocket on the lock, behind the bag is a pocket and front is a pocket
Everything corresponds to the photo. But my backpack turned out to be,, crooked,,. I do not know how much it is noticeable to other people, but there is an assimetry. Delivery is fast, about two weeks.
Very cute red backpack, small, but the right thing will come in! Sleeps well, accessories are good, everything works, well packed, came a whole, thanks to the store
Рюкзак просто огонь. Очень качественный. Доставка 3 недели до Казани
все отлично! я довольна. замки классные, нитки нигде не торчат, строчка везде ровная. никакого запаха! делается как рюкзак или на плечо. я очень довольна!
Заказ пришёл быстро , упаковано было хорошо , рюкзак очень понравился маленький но вместительный , присутствовал запах и торчала нитка в остальном супер , + подарок ручка очень приятно
Backpack cool, I recommend! Photo attached, see for yourself!
Backpack came in 2 weeks Very cool, all as in the description The store put the pen as a gift
Очень классный рюкзак! Размер небольшой, но самое необходимое помещается. Аккуратно сшит, нитки не торчат. Присутствует запах, но не критично, выветрится. Упакован был отлично-в тканевом мешочке, пленке, внутри пакет с воздухом для сохранения формы. Особенно порадовала мега быстрая доставка-заказала 26.06, на почте уже был 9.07 (Тольятти, Самарская область). Всем советую!
The backpack is simply chic, exactly as in the store's photo. Color saturated, looks expensive. Quite comfortable, cotton lining, the backpack itself is very soft and pleasant to the touch. The only negative-locks still do not open well and close, but I think it's a matter of time. For this money is just a godsend. Bought from the section Plus, after three days already received.