Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Enchanted with the product, as in the description
Soft, quite voluminous, I'm a little tight, went 1.5 months
Good hair bandage! Convenient to use, comfortable. Seller responsible. I recommend a bandage and a store. Thank you seller!
I did not like that the bow was small, but it did not stop
Very soft headband very well made came in two months as most recommend for this price as most super
It was 1,5 months. For the holiday did not have time (and so it will go well.
The bow is much less than expected. But the product is perfectly in color and very soft. I do not remember whether there was a choice of size, but even on my small head in half an hour begins to go pressure, more precisely not on the head, but on the ears) in my case, all the seams are even, stitched in general can be said perfectly. Here only because of the small size or not too strong traction of elastic bands you need to first put on the neck a bandage, stab the hair and then lift the bandage, and so if you immediately lower it on the ready, for example, tail, then a lot of hair will break out from under the gum. In general, I probably nailed) the bandage is wonderful) the goods came on time.⭐️⭐️⭐️⭐️⭐️
Soft headband. Pleasant to the touch. Good elastic, will not fall off. Very beautiful gentle color. Delivery to Armavir Krasnodar territory for a month.
All exactly store well done quickly sent recommend
The order came quickly, 30-40 days before Moscow. The inscription is sewn smoothly, the fabric is pleasant and soft. The seams of the bow are closed perfectly, but sewing lines inside is not very, not critical, you can cut off.