Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Great store Goods came quickly
Shock! Earrings are packed perfectly, look very worthy! I liked everything oochen!
Five stars this time. Buy from the store.
Incredibly beautiful. All is well
Surprised by the way the goods are delivered. I ordered these micro-earrings to wear in the cartilage in my ear. I looked at 925 samples on the schwenze-perhaps still really Silver. Such a thing can be safely ordered as a gift to someone-you will not really blush and break your head over the package-the store's already taken care of! In the complete set: a branded box with a Baroque, a cloth to wipe your jewelry and the earrings themselves.
Just super, the Mount is strong.
Cute pouches, beautifully shine) thanks)
Tiny earrings but very nice
Small cute earrings, made well
Good earrings) I liked)
Very beautiful, bright stone! But very small. earrings for girls. In the rest everything is fine. Shipping fast. Packing is great. Thank you store.
Very cute earrings! Thank you store!
Cute, but carnations are very soft, bend.
Tiny earrings but lovely for child
Beautiful, small, as I wanted! samples are. really liked
Earrings cute, tiny and beautifully packaged with handkerchief for czyszenia jewelry. Recommend 1000%
Wee… But Beautiful, is discreet
Product as the picture. Zobaczę as in use and wystawię extra feedback. Shipment dotarła very quickly.
small but cute