Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice the color, and they made me perfect.
As described on the page.
The product description corresponds, everything is good. Delivery month to Kharkov.
they are comfortable,I like them
Shoes mega convenient, light, airy
Thanks alot for very nice shoes and comfortable
Perfecto estado! Y muy bonito y súper livianos
All as in the picture. Very happy. Shipping fast.
The shoes are very good but size very small .. Very fast delivery ..
Received very quickly. Very soft shoes. Super comfortable
Hello to everyone, the product is very good soft, light wife very liked and delivery to Serpukhov fast, store recommend.
The size fully corresponds, the main thing is to correctly measure the size of the foot, I always suffer with shoes, and then took 4,5, approached, as poured, thank you to the store. The parcel was tracked, everything is cool, I will order from the seller more.
Thank you, very beautiful pink came, the size of 40 approached at the time.
The goods were denied through the city, OPIS exact, м'ягенькі, priemnaya. On rosemir 36 took 5.5, ale Stony vpritik.. For the next time I will be brother to rosemer, the leg of the vuzka MOGE Buti (the TROs are served). analog in the same took чоловічі 2 times, Perga pair vpritik, and a friend took more on the rosemer more :) I recommend this product
Everything is fine, came on time, correspond to the description