Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Very happy with this purchase. Just like the description, it's hot, it has a fine fleece lining interior and a stretch loneta trousers, good seams. Size 34 corresponds to 42,44 Europe. Highly recommended. Fast delivery.
good
Jeans like nothing, warm, but having read 1 here Reviews thought will come more, and came in a form, warm, as in calves they are tugovato, and in the Pope and straps are free, but I wanted more freely, I did not need to believe the reviews
received fast. I am 55kg and 165cm and the size I took is one size bigger from what I needed. good product
Warm and cool size 32 corresponds to a large 38
Pants are dense, with a small fleece, very little stretch. At OT 71 and OB 91 size 28 approached, at the waist even have a small stock, in the knees is tight enough, I think that they should be carried. They look good, I have not tried it on the Street yet. Came in 2,5 weeks.
Took on the size more than needed on the store's table, so that the length was good. Usually I take 42/s/28, the table recommended 29, took on the basis of reviews 30. But 29 would also stretch, as very well stretch. They sat down as wanted, not too tight, but do not hang out, on height 167, the length is below the bone. I take such pants for the second time. For such a price everything suits. Really warm, look decent, the color is unusual and pleasant. 2 small minuses-low landing and in the knees narrow.
Delivery two weeks, super! Color as in the photo of the store. The size was advised with the seller, who kindly advised to take 30 and did not deceive. Pants sat perfectly. A little more authentic, in general, it would be great. In spring and early autumn, you can wear without pantyhose.
Not yet wypróbowałam if there are warm because outdoor heat
Ordered on October 1, came on November 13. I order the second time. Pants are warm. I recommend the store.
Pants are cool, warm, I will have to sew a little on the height of 160 cm, chose on a dimensional grid,
Jaime a lot my pants thank you to the store
Just like in the photo, very warm and fit like a glove, for hips 91 and waist 79, height 1,68 I took size 31 and perfect, it took them two and a half weeks to arrive.
Very nice but small! I ordered size 31, weight 59 kilos and I'm 1 '60 meters. I'll have to order two more sizes. They arrived very quickly!
Pants are super. The length of the product on the inner seam is 67 cm. On the hips, he sat in a tight, but does not press. Fabric-light stretch. The parcel in St. Petersburg was 1 month. In general + 5 *.
Delivery fast 3 weeks in MOS OBL, corresponds to the description, lining is dense, there was no way to check in the cold. Size 28 for the volume of hips 91, height 165
Very good pants. Superb for winter. Very good size.
At 62-84, height 1.60 back to back. The material is very dense, almost does not stretch. Be careful with the size, if that, do not carry.
Качество хорошее, утепленные, плотные. Тянутся плохо. Заказывала размер 30 на ОТ 67 см и ОБ 89 см, в талии свободно, в бёдрах как раз, в коленях туговато. Посадка средняя. Длина до косточки ( мой рост около 163 см). Доставка месяц.