Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
The jacket is cool, thin, free. I order from this store a second time) both times I was satisfied;) in the parcel there was such a card and a gift!))
T-shirt class!!!! Korean Style, voluminous, as it should!!!! Cotton, not a gram of synthetics, which surprised and pleased!!!! respect the store! !!5 +++ DAA, the packing of the product immediately pleased!!! it is clear that a worthy store!
The store is bombed! Super fast delivery, put another gift. The jacket sits well, the fabric is pleasant to the body, dense, does not shine through. On height 170 is excellent
The jacket is very cool. Fabric 100% cotton, very pleasant to the body. On height 164 the length of the sleeves is excellent, the shoulders are lowered. Not snow-white, a little cream, shines through everything, I.E. To whom fundamentally, then you will need a T-shirt for her, came for 3 weeks in Ro. The store is polite, answered questions)
Very nice T-shirt. Simple. The label says 100% cotton, and to the touch it really feels. The color is a bit pale than in the photo. On my size 48, the height of 174 looks a little oversize. Sleeve butt. I liked it. I went to Moscow in 3 weeks. Packed neatly, as a gift rubber for hair. Everyone is happy, I recommend the store.
The product fully corresponds to the description, pleasant to the body cotton, everyone is completely satisfied)
The jacket is super, as a gift put open and 2 rubber bands. Everything came with tags and a firm package on the height of 174 sleeves is not short and sits very freely, as I wanted. A jacket made of dense cotton.
Order arrive in temp, material 100% cotton, item as in the description, thank you
Exactly as in the description, 48 Rus looks like a model, composition 100% cotton
Great T-shirt! The sleeve is short, wear only touch
It stays wide. It's not fine.
Awesome T-shirt with this sleeve. I will order in another color, comfortable, from natural fabric-breathes. Everything is sewn smoothly. To Vladivostok was a week 2,5
Well, T-shirt and T-shirt, expensive for its price, but in principle, everything is fine.
Футболка подошла, но я думала она будет больше. Материал плотный хб. Рост 164(82/63/92)сидит хорошо, немного ниже попы. доставка быстрая (24.08 - 9.09) Продавец положил в подарок резиночку, приятно, спасибо Ставлю 5 звёздочек, так как всё быстро, аккуратно и качественно)
Очень крутая футболка, комфортная. Хлопок. Единственный минус - слегка просвечивает. Теперь хочу в других цветах
Очень объёмная, даже для оверсайза на параметры 92-70-101 - великовата. Материал приятный, хлопок без примесей. Приглушенного белого цвета, фото соответствует. Доставка в МО за 7 дней, но отправляли 6 дней.
Прикольная вещица! Свободная. Стильно, модно, молодёжно ))) ткань- хб, прошита качественно. Довольна покупкой. Доставка чуть меньше месяца
Cool thing, color, fabric, seams-everything is fine, I'll take another color) height 165
Great cotton shirt. I liked it very much! My height is 172 cm, the parameters are 84-66-86.
Ordered 16.06 arrived at the edge of Kamchatka land at the shipping location 16.07. Took for 713,86 rubles. At a discount cost 625,18 rubles. All as in the description and in the picture. I'm happy with the purchase. Shop and store recommend.