Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Nice watch! look stylish! Soft. I recommend the store. Shipping молниеносная. Only 3 working days to Astrakhan.
Everything is fine, came in a neat package, the delivery took only three days, brought home. Fully correspond to the description, I'm very satisfied
This is mega fast shipping! First time for the fifth day! He brought home a courier. Watch Super! + 100500 to the store's Karma
The clock is just a bomb! My girl was very happy! Very beautiful! Recommend... Let's see how much the strap is enough, and so all the fire)))
It's beautiful light.. I recommend the store
Very fast shipping! After 5 Days I already called the courier and gave the parcel. Watch beautiful, color pleasant, strap soft, Packed was excellent. Suitable for both gift and for yourself. The watch has already worked while in the parcel box, so it is not known how much battery will last. On the hand look cool, do not squeeze the wrist. To the dial will have to get used) thanks to the store and the courier delivery is huge!
I did not communicate with the store. The clock is a bit too big. Will be more beautiful on a wide wrist
I so much love my watches, I will recommend to others.
Order from 01.01, brought 11.01 home by courier. With the store did not communicate, the need was not. She took for 669 re in burning goods. In the box they were already on the go, so how much will the battery-Hz last. Ticking very quietly, do not interfere. The strap is pleasant, soft, similar to the skin. Let's see how they serve while their 5 stars deserve
Nice job from the store. it is highly recommended seller. We do like the product. Product is the same as it is described. It was a gift for my girlfriend and the seller even put my note into the parcel. Big thanks to the seller. It came to Colombia for 30 days.