Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
It is not winter Oh spring
Perfect, slightly tight. I'm doing S I had to take the L
The coat is super good. I love it. I recommend
Super .... Spokojnosť .... Už mám tretiu
Very nice coat...the XL size fits like a US Small... Very Fast Shipping.
Nice coat, quite warm and comfortable, only negative point: "The Hood" it is much too big, we do not see anything if we use it, and zipper on the hood that is useless, I hope my comments will be used to improve the product
The jacket is excellent! Size in size! On the table! OG I have 96, a little back-to-back, on a thin blouse, not critical, I love tight! The jacket is warm ..
Very satisfied with the purchase. The color and size all correspond to the description. The goods were tracked from the beginning to the end. Many thanks to the responsible store.
It's very nice the jacket, I loved it. The sizes of the guide are very exact
I liked the jacket, it's light, the zippers all work. Delivery is very fast. Thank you very much, the store is good, I advise
Slightly short sleeves, and so jacket to-10 maximum
Gera striukė, typewriter galėjo būti didesnė, NES šiaip nešioju m dydį, užsisakiau net XL, Labai pamažinta
The order received quickly, thank you very much to the store for the speed. The jacket really liked. And in addition put a gift. Very nice. Seller recommend
Thanks to the extension came within 2 weeks. All in size og 98 took L. looked at the table and read that previous buyers advised. I did not communicate with the store. But sent out quickly
21.09.20 ordered, 30.09.20 received. In general, I liked the jacket. Already took this, the size is smaller in blue, but I had to give my daughters. The color is pleasant, the locks with a zipper are working, everything is done neatly, only here is one nuance, this is a very large hood, you can drown, the first one is small, the size is slightly larger than the head. I do not know, maybe, of course, because of the size, which is bigger. Yes, and on the labels are different names. Wear, of course, I will, the jacket itself sits well, does not fetter. Blue tightly sits (recovered))). This one took on size 50. There was no need to communicate with the store.
Comfortable, really light, but still warm jacket. nice thoughtful details. there was a small cut in the package, but I think it is from custom clearance. came in the Netherlands in 15 days. some loose treads, but I think it will go away soon. For 85kg, 172 cm XXXL was a good size.
The second time I take this jacket. It was Green now took blue. I like the thing very much. I still wear green. It's been three years. Warm sits very well. Comes quickly. Very satisfied
Куртка сшита аккуратно, нитки не торчат, неприятного запаха нет. выглядит соответственно фотографии. Я совсем не попала в размер... Больше никогда не буду слушать местных советчиков. XXL для российского 44-46 это слишком много. Рукава ужасно длинные и объемные. На талии и бедрах не сидит от слова совсем. Но к качестве куртки это никакого отношения не имеет. Посылка китайской почтой шла больше месяца, но всё же не потерялась, как мы думали, а была успешно доставлена =) В подарок продавец положил резиночку, спасибо. И да, сам продавец производит исключительно положительное впечатление. Куртку и магазин - рекомендую! Только подбирайте размер аккуратнее.
A good jacket, in density I think to-5 degrees should be comfortable. On the parameters 95/78/98 it was possible to take XL, I read reviews took XXL-freely. The hood is deep. The store put as a gift an elastic band for the hair. Thank you.