Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Cool pajamas. Pants short as Capri on height 174. L at 88/68/98 in a time but the elastic on the pants and shorts is tight (not comfortable) delivery days 20
Cool pajamas! Recommend! Size L on the parameters 90-66-90 villages is wonderful. Delivery to RB for more than a month.
Girls, pajamas fire, as in the photo. Pretty, pleasant to the body. I ordered the size XXL for parameters 104-92-102, a T-shirt in the chest in the obtyagon. And so everything else is free, as it should be.
I have a size M, I took L to slightly freely thank you very much
Order arrived in 5 days by courier home! All as in the description. On the parameters 86-71-98 ordered the size XL. On the tag it is written on the height of 170, just came up. Shorts and pants sat perfectly, the T-shirt is wide in the chest, but not critical. The seams are even, the pocket does not look beautiful, you could not sew it. Small bag-for panties suitable)
Super Mega Cool pajamas, delivered in 19 days. Thank you very much
I loved the pajamas, came as pictured, served as a glove, arrived in 20 days for Brazil, the store is really helpful I recommend I weight 68 kilos and got 1,63 tall ordered the XL.
Excellent faux silk pajamas, nice to the body! My size is S/M, ordered XL-I believe home clothes should be more loose. I'm still seven months. Pregnancy. Recommend! From the moment of order to receipt it has been exactly 8 days!!