Shipping and delivery
We are proud to offer shipping services that currently operate in USA . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world soon.
How do you ship packages?
Packages from our warehouse will be shipped depending on the weight and size of the product.
Do you ship worldwide?
Currently we are shipping to USA. World wide shipping will be available soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
30-60 days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 3-5 business day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused in its original packaging, with its tags and labels on.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VFrenzy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of VFrenzy
*You can submit refund request within 30 days after the delivery. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.
Please do not send your purchase back to us unless we authorize you to do so.
Cardigan super. My sizes: the top is about 42, 44 size, the bottom 48 (about 104) sat perfectly. The seams are neat, the threads do not stick out. Color as in the picture. Such a summer option. By the bottom, to my height 160, by CM 10 below the knee (approximately). I advise you to buy.
מצויין look, it's fast
I'm very happy with this purchase, the item is great and as described and the value for money also came within the established deadline, well packaged and without damage
this time is fast shipping.. 2nd purchased! thanks@!
Thin, cozy cardigan, suitable for spring and summer evenings, came to Ukraine in less than three weeks. I'm happy with the purchase) on my 42 size, the cardigan is a little loose. I think for 48 size will be just right
nice
Wau! Good thick material. Little bit shiny, luxurious feel. I wear European size S /M and this is just right size.
Thank you, cardigan really liked, thin, light! Fast shipping.
Посылка пришла быстро,хороший тонкий кардиган,на лето как раз. По качеству нет нареканий. Подойдёт как накидка и для платья и с брюками и шортами. Без застёжки.На мой 48-й подошло.Ткань трикотаж ,прокрашено хорошо, запаха нет.
Доставили за 10 дней очень быстрая доставка. Всё подошло. Супер. Доставили на день рождения в отделение почты. Как продавец так подгадал круто. Спасибо ему.
Excelent ! No problem,very good product !!! Good store. Recommend super ! Perfekt. Thank you.
хорошая длинная крутая ,спасибо
Very nice I love thank you to the store
This is thicker knit than can be found in HM cheap knitwear. My weight 64 kg, bust 100 cm, clothing size 40 (Finnish& Estonian) and it fits me well.
Beautiful blouse, at 44 came up
Cardigan very liked, thin, soft, very pleasant to the body, made of soft knitwear, for the summer perfect, beautifully developing hem. On 44R sat great!
He came to Bashkiria in two weeks, very nice. as I thought, the football fabric, for the summer, to the beach, rest and wanted. Even with a dress, even with shorts and a shirt super. We need to iron, remember.
Super fast shipping, thanks, good jacket, sleeves free, I'm satisfied recommend
LOVE LOVE IT!
Very fast delivery. Less than a month. Cardigan below the knee cm by 15 for height 164.not super, but you can wear it.